If you have your password(s) and are experiencing difficulty with a download, here is a list of the most common download problems and how to solve them.

Q. I entered the user name and password, but it is asking for it again.
A. The entry you made is incorrect. These are the possible reasons,

1. Turn CAPS LOCK off. Using the shift key with the CAPS LOCK on will get unpredictable results.

2. User names and Passwords are case-sensitive "s" is not the same as "S".

3. Make sure there is no white space before, after or between characters. examples: "123"=right. " 123"=wrong. "1 23 "=wrong.

4. User names and Passwords are not interchangeable. If both are asked for, the User name always goes in the top box first. Make sure not to put both User name and Password in the same box.

5. Make sure you did not type the same character twice. Compare the number of characters in the password you typed with the password we gave you.

6. The number zero (0) is not the same as the letter (O). The letter is wider.

7. Make sure you click on the book you purchased. Audio Books and PDF Books have different user names and passwords. If you purchased the Audio Book, your user name and password will only work for the Audio Book (not the PDF book). Conversely, if you purchased the PDF Book, your user name and password will only work for the PDF Book (not the Audio Book).

8. If your browser is set to save your passwords and you type either the user name or the password incorrectly on the first try, then no password you enter after that will be recognized because your browser thinks the wrong password is right.

You can fix this in one of two ways.

1. Go to the options menu on your browser and find what tab has access to your saved passwords. Find the classic legend books password that you typed incorrectly and delete it. Then close your browser. Wait a few seconds. Reopen the browser. Then try your user name and password again.

2. Try to enter your user name and password using a different browser.

Q. Why does my screen freeze after I enter the password?

A. The username/password box will freeze the browser window behind it until you enter the user name and password correctly. If your browser window is full size, it will seem as if your entire screen is frozen.

Shrink the browser window smaller so you can view your email and browser at the same time. Then copy from your email and paste the user name and password into the boxes waiting for them in the browser.

Q. Why does Quicktime try to play files instead of letting them download?

A. If you are using an Apple computer or Apple-related system, Quicktime may be your default sound player. It steps in front of any file you click, attemting to play it, instead of letting you download the file.

What you can do to work around this,

1. Use the Firefox browser. Hold down control while clicking on the file, then "save link as", then open it to the folder where it is saved (itunes if you're using an Apple computer.) You can get the Firefox browser free here.

2. Disable Quicktime. Finish downloading, then turn it back on.


To disable Quicktime,

• Launch QuickTime Player
• From the Edit menu, choose Preferences
• Click QuickTime Preferences...
• Select the Browser tab, and click MIME Settings...
• Expand the section MPEG - MPEG system, video, and audio files
• Uncheck the entry named MPEG audio
• Also, uncheck entire MP3 - MPEG layer III movies and streams
• Click OK

To enable Quicktime,
Follow above list, recheck the boxes you unchecked. Click OK

3. Change the settings on your computer so that Quicktime is not your default sound player. You can make Windows Media Player, Winamp or any other sound player installed on your computer into the default player simply by opening the player's options or preferences tab and checking the box selecting it as default player.