If you have your password(s) and are experiencing difficulty with a login, here is a list
of the most common login problems and how to solve them.
Q. I entered the user name and password, but it is asking for it again.
A. The entry you made is incorrect. These are the possible reasons,
1. Turn CAPS LOCK off. Using the shift key with the CAPS LOCK on will get
unpredictable results.
2. User names and Passwords are case-sensitive "s" is not the same as "S".
3. Make sure there is no white space before, after or between characters.
examples: "123"=right. " 123"=wrong. "1 23 "=wrong.
4. User names and Passwords are not interchangeable. If both are asked for,
the User name always goes in the top box first. Make sure not to put both
User name and Password in the same box.
5. Make sure you did not type the same character twice. Compare the number
of characters in the password you typed with the password we gave you.
6. The number zero (0) is not the same as the letter (O). The letter is wider.
7. If your browser is set to save your passwords and you type either the user name
or the password incorrectly on the first try, then no password you enter after that
will be recognized because your browser thinks the wrong password is right.
You can fix this in one of two ways.
1. Go to the options menu on your browser and find what tab has access to your
saved passwords. Find the classic legend books password that you typed incorrectly
and delete it. Then try your user name and password again.
or
2. Try to enter your user name and password using a different browser.